Terms & Conditions
Last updated: September 2026
About these terms
Koala Interactive Kids Amusement Arcade L.L.C - branches at Dubai Mall (Unit FV-L1-20) and Al Quoz, Dubai, UAE. Email: info@koalakids.ae
By booking, registering or entering our play areas you agree to these terms.
Supervision and safety
Children must follow staff instructions and safety rules. A signed waiver is required. Parents remain responsible for their children unless using a drop-off service where offered.
Tickets and prices
Prices are in AED and include 5% VAT. Ages: under 1 free, 1 to under 2 toddler price, 2 to 12 child price. Maximum age is 12.
Memberships
Memberships last for the stated period (30 days unless shown otherwise). Weekends are Friday to Sunday. Memberships are for children up to age 10. Memberships cannot be frozen. To cancel or stop renewal, email info@koalakids.ae or tell reception before the next period starts.
Bookings and refunds
Birthday and group bookings are confirmed once the deposit is paid. Changes and refunds follow the terms shown when you book.
Copyright
If you believe content on this website infringes your copyright, email info@koalakids.ae with the content's link, your contact details and proof of ownership. We will review and remove infringing content promptly.
Governing law
These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.